SALON POLICIES

Filming Policy

Filming is required for all new clients (no face is an option). All new clients are required to agree to my content policy prior to their first appointment. By booking with me you are agreeing that your appointment may be photographed and/or filmed and that content may be used across social media, educational platforms, or marketing materials. If this is something you are not comfortable with, I completely understand — but I may not be the right fit for you and that's okay too.

Suite Privacy & Guest Policy

Only the client is allowed in the suite during appointments. My suite is designed as an intimate, one-on-one space where we can focus completely on you and your hair journey.

Arrivals & Tardiness Policy

Please arrive no more than 5 minutes early. I know you're excited (I am too!), but arriving too early can:

Interrupt my previous client's appointment
Create congestion in shared waiting areas
Make my current client feel rushed
If you're early:
- Feel free to wait in your car or grab coffee nearby
- I'll text you when I'm ready if you let me know you've arrived

Perfect timing:

Arrive 5 minutes before your appointment time

Tardiness:

If you're running late, please text or call ASAP
Our grace period is 10 mins (any later than that will result in a late fee of 50% of the booked service to reschedule)
Please plan to arrive on time for your appointment to ensure the best possible service.
If you are more than 15 minutes late, your appointment may need to be rescheduled or modified, and a late fee may apply.
In some cases, being more than 15 minutes late may be treated as a no-show, and you may be charged 100% of the service fee.
Punctuality helps me stay on schedule and provide every client with the attention they deserve. Thank you for your understanding!

Scent Considerations

Please be considerate of scent sensitivities. I work in close proximity with you for hours, and many people (including myself) can be sensitive to strong scents.

Please avoid arriving:

Smelling strongly of cigarette/vape smoke
Smelling of alcohol
Wearing heavy perfume/cologne
With strong food odors

I understand:

Life happens and you might be coming from work/social situations
You might not always notice these scents on yourself
This isn't meant to shame anyone

Age Policy

I do not service clients under 13 years old.

My specialties and consultation process are designed for teens and adults. I want to give every client my full attention and expertise, and I've found I can serve older clients best.

For children under 13, I'm happy to refer you to fantastic stylists who specialize in kids' cuts!

Cancellation Policy

Your appointment time is reserved just for you. To ensure the best experience for all of my clients, I kindly ask that any cancellations or reschedules be made at least 24 hours in advance.

Cancellations made with less than 24 hours’ notice will result in a 50% charge of the scheduled service.

Redo Policy

My goal is for every client to leave feeling confident and satisfied. If you are unhappy with your service, I kindly ask that you let me know within 7 days of your appointment so we can make it right.

No refunds will be given.
If a redo is needed, I must be notified within 7 days, and adjustments will be made at no additional charge. .

By receiving a service, you acknowledge and agree to this policy. Thank you for your trust and understanding.

No-shows will be charged 100% of the service total.
Cancellations made more than 24 hours in advance will not incur any fee.

By booking an appointment, you agree to this policy. Thank you for respecting my time and the time of others.

Right to Refuse

I reserve the right to refuse service to anyone for any reason that may compromise the safety, comfort, or well-being of myself, my clients, or my business.

This includes (but is not limited to):

Disrespectful, inappropriate, or aggressive behavior
Repeated lateness or no-shows
Refusal to follow salon policies or professional recommendations
Poor hygiene or signs of communicable conditions

My space is designed to be a safe, welcoming environment for everyone. Thank you for respecting that standard.